Refund & Cancellation Policy

Last updated: August 2026

⚠️ Important: All Sales Are Final

ProjectHub follows a strict no-refund policy. Once payment is verified and project access is granted, no refunds, returns, exchanges, or credits will be issued under any circumstances. Please read this policy carefully before making any purchase.

1. Nature of Products

All products sold on ProjectHub are digital goods — including source code, project reports (DOCX), presentations (PPTX), setup guides, viva preparation material, certificates, and other supplementary documents. Once accessed or downloaded, digital products cannot be "returned" in the traditional sense. Therefore, all transactions are considered final upon delivery.

2. No Refund — Specific Scenarios

Refunds will NOT be issued for any of the following reasons:

  • You are dissatisfied with the content, quality, depth, or scope of the project materials
  • The project does not match your specific college, university, or institutional requirements
  • You made an accidental or duplicate purchase
  • You changed your mind after purchasing
  • You are unable to run the source code due to your local environment, operating system, or missing dependencies
  • Your academic institution does not accept the project or report format
  • You purchased the wrong project
  • You already had access to similar materials elsewhere

3. Before You Purchase

To ensure you make an informed decision, we strongly recommend:

  • Review the project page carefully — Every project has a detailed description, tech stack, domain classification, difficulty level, architecture diagram, and feature list
  • Check the tech stack — Ensure you have or can set up the required programming languages, frameworks, and tools
  • Read the project description — Understand what the project covers before purchasing
  • Contact us first — If you have doubts, reach out via Telegram or email before making a payment

4. Payment Process

Our payment process works as follows:

  1. Select a project and click "Buy Now"
  2. Make payment via UPI to the displayed UPI ID
  3. Upload payment screenshot and enter your UTR/transaction number
  4. Wait for admin approval — Our team manually verifies each payment (usually within a few hours)
  5. Access granted — Once approved, you can customize and download your project materials

5. Cancellation Before Approval

If you have submitted a payment but it has not yet been approved by our admin team, you may request cancellation by emailing us immediately at 2raunaksingh@gmail.com with your transaction details. If the payment has not been verified/approved yet, we will reject the transaction and no access will be granted. In such cases, the money remains in your account (since UPI payments are direct — we simply won't approve the access).

Note: Once the transaction is approved and access is granted, cancellation is no longer possible.

6. Fraudulent Transactions

If a payment screenshot is found to be fake, manipulated, or fraudulent:

  • The transaction will be immediately rejected
  • Your account may be suspended or permanently banned
  • We reserve the right to take further legal action if necessary

7. Exceptions (At Our Sole Discretion)

In extremely rare cases, ProjectHub may consider providing store credit or resolution at our sole discretion, such as:

  • A verified technical error on our platform that prevented delivery of purchased materials
  • Payment was charged but no access was granted due to a system error (after investigation)

Any such resolution is entirely at the discretion of ProjectHub and does not establish a precedent for future transactions.

8. Contact for Disputes

If you believe there has been a genuine error with your transaction, please contact us with full details:

Please include your registered email, project name, transaction screenshot, and UTR number when contacting us about payment issues.

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